Case Studies
Leadership Coaching
Problem:
Technically skilled Director level employee who has high turnover rate.
Solution:
- Implemented a 360 degree feedback report.
- Created a coaching plan that focused on leadership skill development including: providing constructive feedback tactfully, motivating employees, enhancing emotional intelligence and reacting constructively to setbacks.
Results:
A second set of 360 feedback was implemented and the results demonstrated statistically significant improvement as a leader. Since the close of the program, 9 months ago, the team has retained all of its employees and morale is at an all time high.
New Leader Assimilation
Problem:
Assimilating a new leader into a position that historically has a high turnover legacy in the company.
Solution:
- Interviewed the new leader's direct reports and peers to determine expectations and possible pitfalls.
- Coached the new leader on setting the tone for her organization as well as messaging across the organization to create buy-in for her plan.
Results:
The leader is now on the job 18 months (longer than 3 predecessors) and has a highly functioning and motivated team. She has also established a great deal of credibility based on her coming into the position and making the right initial decisions.
Team Development
Problem:
A globally distributed technical team that didn't leverage each other and didn't trust each other. As a result, their customer base was suffering.
Solution:
- Interviewed each team member individually
- Utilized a Team Effectiveness Profile Tool
- Designed and facilitated an all day team-building meeting of problem solving, trust building and investing in each others' success.
Results:
Six months later the team leader reports out that his team is functioning at a higher level with each other and customer satisfaction has improved dramatically.
Training
Problem:
Mid-level managers were ineffective at dealing with issues like accountability, giving constructive feedback and motivating direct reports.
Solution:
We designed an action learning training program where managers had an opportunity to practice new skills and were provided coaching in the moment to enhance their effectiveness.
Results:
The HR manager reports an increase in productivity and morale at each of the worksites where this program was conducted.